Friday, 26 June 2009

Having trouble with Windows Firewall when configuring Sage Accpac ERP Web Deployment?

Web Deployment issues are among the most popular topics we discuss in Customer Support.

A common error message that users encounter when logging onto an Accpac ERP 5.4 or 5.5 servers via Web Deployment is:
Error occurred when connecting to Sage Accpac Server

Whenever users need to access the Sage Accpac Web Deployment either internally or externally on their network, ports 9000 to 9180 (by default) are opened on the web server.

If external connection is desired, the externally facing router or gateway could be configured to properly redirect all traffic from these ports to the web server.

By default, when Windows Firewall is enabled, these ports are blocked. It is never a good idea nor is it a best-practice to turn off the firewall, even during testing.

We could not find a convenient tool to easily open a range of ports for Windows Firewall. For that, the Support team developed a utility which will allow users to do just that -- open/close a range of ports for Windows Firewall. At this time, it has been tested for following operating systems:

  • Windows XP x32 and x64
  • Windows Vista x32 and x64
  • Windows 2003 Server x32 and x64
  • Windows 2008 Server, x32 and x64

If you needed the file please contact us. Should you run into the above scenario, try it out and come back and tell us about your experience. Did it resolve the issue for you? Could we fine-tune the utility further to make it more user-friendly? We would love to hear from you.

Thursday, 18 June 2009

"Error pcsStart Error" when processing a function


When attempting to process a function in an Advantage Series module such as Day End processing in Inventory Control or batch posting in the General Ledger, one or more of the following errors may occur.

Error pcsStart Error
Error pcsStart error (1046 ICDEP1.C)
Error pcsStart error (1224 GLJPSTI.C)

Subsequently, the process may not complete and a restart record may be created.


Rename the RESTART.ism file located in C:\Program Files\ACCPAC\SITE folder(This is the default location but your particular installation may be to a different directory). Once that is done, reprocess the function that originally generated the error.

Note: The RESTART.ism file will be recreated automatically as the program needs it however, it will not retain any of your previous restart records. It may be necessary to process all outstanding restart records prior to renaming the file